My washing machine doesn’t work! Some easy troubleshooting tips

Sometimes your washing machine will stop at the most awkward times. Usually when you’re trying to get the kids’ clothes clean ready for school, but whenever it happens, it’s inconvenient.

Often though, it can be simple things that cause it to stop, maybe even safety features. So, here’s a quick run-down of what to check.

It might just save you some money, but if these don’t work, it might be time to get the experts in!

Symptom: Washer does not work, makes no noise, no lights

This is often an electrical issue, so take extra care, and unless you’re a qualified electrician, we would advise never taking the back or top off your washing machine, or any appliance for that matter.

  • Check that the washing machine is plugged in securely. Sometimes the plug can work loose, or get snagged, so make sure it’s pushed in.
  • Check the fuse. Most modern appliances will have plugs with a fuse that can be removed without opening the plug.


Use a small blade screwdriver to ease the fuse out, and then replace it with one of the same rating.
Note – if the fuse keeps blowing on any appliance, have it checked out as this is likely to be an underlying fault.


  • Finally, and this might sound crazy, but are your other appliances working? It might be that the main fuse in the house has tripped!

Symptom: Washer switches on and makes a noise, but doesn’t work properly

  • Check that the water supply is getting to the machine. Often there will be two water pipes leading to it, sometimes only one. Check that the valves are in the “On” position.
  • Check your general water supply – if there are any problems with it, the washing machine will attempt to draw water, make a noise, and then fail.
  • Check your filters – yes, you have a filter in the washing machine to catch all the things that can’t be flushed away with the dirty water. Check your manual for the routine to check and clean this filter out.

Symptom: Washing machine isn’t warming the water

If you’ve just had a new washing machine, then this might not be the issue it seems. Modern machines have insulated doors and don’t use much water, so whereas your old one used to get the door red hot, your new one might not.

However, if you’re sure it’s not warming the water and your clothes are coming out dirty, it’s time to check a few things.

  • Check for an error code. Most washing machines will tell you what’s wrong by displaying a code on the front of the control panel. Look this error up.
  • Check around the machine and ensure it’s fitted properly and hasn’t worked loose. It might be that a safety switch is stopping the water heater operating.

Symptom: Very noisy when spinning

If the spin cycle suddenly becomes extremely noisy, then there are a number of things that could have gone wrong, some of which will potentially need an engineer to take a look.

But first, let’s look at some of the more common issues.

  • Check around the rim of the door, folding back the seal, and look for anything that shouldn’t be there such as coins, bra wires or bits of lego.
  • Ensure there’s nothing stuck in any of the holes in the drum that could be catching.

If the drum and door seem clean of debris, then it might be time to get the engineer out.

Symptom: Drum doesn’t spin at all

Some modern washing machines have sensors to avoid damage, and one of these is when there’s only a small load in the drum which might unbalance it.

If you find the drum won’t spin and you get an error, it might simply be a matter of adding more to the wash and trying again.

If all else fails, call us!

If you’re in any doubt as to the problem, we’d always advocate safety first, so give us a call on 0800 975 5427 or fill out our form and we’ll get back to you.

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